Frequently Asked Questions

See here if your question is already listed. If not, please feel free to contact us.

Payment

Orders paid by credit card or iDeal are always delivered as quickly as possible. However, it is possible that some products in your order are not immediately available. As a rule, we always inform our customers if the delivery of an order will take longer. In addition, it is possible that you have ordered refrigerated products and we have decided not to send them before the weekend. In such a case, quality is our top priority. We strive to deliver our products to you as fresh as possible.

The credit card companies Mastercard and Visa have taken very strict measures for your and our safety to prevent credit card fraud. As a result, some valid credit cards are unfortunately not accepted. We hope that you understand this and would like to ask you to choose a different payment method.

MultiSafepay processes secure online payments for over 8,000 web shops at Dutch and foreign financial institutions. MultiSafepay offers security solutions that meet the strict security requirements that have been drawn up to guarantee a secure network and security of data and information. MultiSafepay also offers solutions in card-not-present situations (when the credit card cannot be physically checked) with which we can detect, manage and control conflicts (fraud). With the help of authentication of the payer (3-D Secure), filters and daily control, we try to limit the risk of fraud to a minimum. You only need to register once and can then use this account for all your online payments.

Order

There may be two causes: 1. Your confirmation by email has ended up in your spam filter. 2. Something went wrong with the payment. If you have chosen an iDeal payment and you have not fully completed the transaction (you will not return to our website), we have not registered your iDeal payment. If this is the case, it is best to contact us. We will then check your payment.

About us

BepNL is the webshop of the Spanish company Brouwhoeve. BepNL is a unique supplier of exclusive craft drinks mainly in the Netherlands, Belgium and Spain. We operate from the Netherlands and Spain, near the town of Middelharnis (Netherlands) and Benissa (Spain) and are able to deliver products in the Netherlands, Belgium and Spain within 48 to 72 hours. Of course, delivery to other countries, both within and outside Europe, is also possible. Due to our ideal location, we can send the order from the Netherlands, Spain and Belgium.

Delivery

If you would like your order delivered on a specific day, for example for a dinner, you can indicate this in the last step (with comments) of your order. We will take your wish(es) into account as much as possible and make every effort to try to ensure that you receive your order on time. We do not deliver to business addresses on Saturdays. Unfortunately, we have no influence on the time of delivery.

You can collect your order by appointment.

We send chilled products in special thermal packaging. However, we recommend that you take the expected arrival date into account. If you have to collect your order from the post office, we ask that you do so as soon as possible. What happens to a delivery if I am not at home? If you are not at home when the delivery is made, it may also happen that your neighbours have accepted the order. So please always check with your neighbours first. In this case, the carrier should leave a message of attempted delivery / delivery in your letterbox.

As a rule, you will almost always receive your order within 24 hours of receiving the email stating that we have sent your order. If you have not received your order, ask your neighbors if they have received your order. Unfortunately, this happens a lot.

If you expect not to be home, you can choose a different delivery address. You can place this comment during the last step of your order under “comments”. We will pass on the delivery address to the parcel service, so that it is clear that your order can be delivered to the neighbors if you are not home.

Yes, you can enter your work address as the delivery address. Please note that we do not deliver to companies on Saturdays!

Only private addresses are delivered on Saturdays. Deliveries to companies are not possible on Saturdays.

Complaints

If the packaging is damaged on the outside, you can choose to refuse the order. The order will then be returned to us and we will have the order delivered again, but this may take a few days depending on whether any products are damaged. You can also choose to open the order in the presence of the courier to see if anything is damaged. If anything is damaged, it is best to have this confirmed by the courier.

We do everything we can to deliver your order to you as well as possible, but it is possible that a product is damaged during transport. It is best to take a photo of the product in the packaging and send a detailed photo of the damage. You can then email this photo with a description of the complaint / damage to info@brouwhoeve.es. You can also use our contact form at https://staging.bepnl.nl/en/contact-us/. We will process your complaint and ensure a suitable solution by reimbursing the product or re-delivering the same product.

Quality is our top priority. If you are nevertheless not satisfied with the quality of a product, we would be very grateful if you would draw our attention to this. You can send comments about the quality of a product to info@bepnl.nl or use our contact form at https://staging.bepnl.nl/en/contact-us/

Quality is our top priority. If you are nevertheless not satisfied with the quality of a product, we would be very grateful if you would draw our attention to this. You can send comments about the quality of a product to info@bepnl.nl or use our contact form at https://staging.bepnl.nl/en/contact-us/

Website content

We are a Dutch company and work mainly with Dutch and Spanish suppliers. Because new products are added daily, it is possible that some products have not yet been translated into Dutch. If you have any questions about a product, you can always send an email to info@bepnl.nl.

In Spain, the VAT rate on food products is 10%. We are a Spanish company and must therefore apply the Spanish VAT rate. The general Spanish VAT rate is 21%.

Companies

Our webshop BepNL can deliver VAT-free to business customers in the Netherlands, Belgium and Spain on request. You must contact us for this so that we can provide your account with VAT-free deliveries as standard. You can email a request for VAT-free delivery to info@bepnl.nl or use our contact form at https://staging.bepnl.nl/en/contact-us/. Please include your Chamber of Commerce and VAT number with your request so that we can check this!

We are not a wholesaler. We deliver to both private individuals and companies.

Private individuals cannot pay on account. Companies and business relations can pay on account after approval from us. You can email a request for Payment on Account to info@bepnl.nl or use our contact form at https://staging.bepnl.nl/contact. Please include your Chamber of Commerce and VAT number with your request so that we can check this! Once we have approved your application, you will also see the option ‘On account’ in the payment options. Orders that are ordered on account must be paid no later than 14 days after the invoice date.

We do not have a catalogue. Our webshop https://staging.bepnl.nl/en/ shows our current range with the most complete product description possible.

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